Refund & Cancellation Policy

We want you to feel confident vaulting your estate documents with VerAuth. This page describes how cancellations and refunds work for each kind of purchase. The plan name and price on this page reflect the SKUs offered at verauth.net at the time of this update.

Automatic Renewal & Cancellation

Vault subscriptions automatically renew until you cancel. Forgery Defender ($99/year) and Forgery Defender + Of Sound Mind Proof ($199/year) are automatic-renewal subscriptions. At checkout, the card you provide is charged the stated price today, and the same amount is then automatically re-charged to that card each renewal term (annually) until you cancel. You give your affirmative consent to these recurring charges at checkout, and these terms are shown to you before any charge is made.

• Cancel anytime, yourself. Go to Settings → Billing and turn off renewal. Cancellation is self-serve and as easy as signing up — no phone call or email required.
• When it takes effect. Cancellation takes effect at the end of your current paid term and stops all future charges. You keep full access through the end of the term you have already paid for.
• After cancellation. Once the term ends, no further charges are made and your vault reverts to historical, read-only access. You will not be charged again unless you choose to resubscribe.
• Refunds. Cancelling stops future renewals; whether any amount already charged is refundable is governed by the refund terms below. As described there, renewal charges are not pro-rated or refunded, but cancellation always stops the next renewal.

Annual subscriptions

Applies to:

• Forgery Defender — $99 per year
• Forgery Defender + Of Sound Mind Proof — $199 per year

• You may cancel at any time from your account settings, or by emailing refund@verauth.net.
• Within 14 days of your initial charge, you can request a pro-rated refund of the unused portion. We process the refund to your original payment method.
• Renewal charges are not refundable, but cancellation immediately stops the next renewal. You retain access through the end of the period you have already paid for.

One-time purchases

Applies to:

• Final Arrangements Package — $299
• Digital Secrets Vault — $299
• Succession Success Package — $999
• Lifetime Everything — $4,944

• Refundable in full within 14 days of purchase if no execution actions have been triggered — for example, a succession workflow has not been activated.
• After 14 days, or after an execution action has been triggered, refund requests are evaluated case-by-case. We will review your situation in good faith and respond within five business days.

Monthly listings (funeral providers)

Applies to:

• Funeral Provider Basic — $99 per month
• Funeral Provider Professional — $199 per month
• Funeral Provider Premium — $299 per month

• You may cancel a funeral provider listing at any time. The current month is non-refundable, and cancellation stops the next monthly charge.

How refunds are processed

• Approved refunds are returned to your original payment method.
• Most refunds settle within 5–10 business days of approval, depending on your card issuer.
• If the original card is no longer active, we will work with you to issue the refund another way.

How to request

You can request a refund or cancellation two ways:

• Open account settings and use the cancellation flow for your plan.
• Email refund@verauth.net from the address on your account with the order number or the approximate purchase date. We will confirm receipt within one business day.

Disputed charges

If you do not recognize a charge from VerAuth, please contact us at refund@verauth.net before opening a dispute with your card issuer. In most cases we can resolve the issue more quickly than a chargeback can.

Related

See also our Terms of Service and Privacy Policy.